Booking
Welcome to Tolbecs
Ear Clinic online booking
By booking online, you agree to these terms and conditions outlined below.
Locations
Hamilton East: 74 Naylor Street, Hamilton
Rototuna: Rototuna Shopping Centre (Next to Tui Medical)
Te Awamutu: 160 Mahoe Street
Ensure you select the correct clinic location when booking.
Payment options
Afterpay available in-store (HAMILTON EAST AND ROTOTUNA CLINICS ONLY)
Payment is expected on the day; we accept cash, EFTPOS, and Afterpay.
Fees (Hamilton Clinics)
(Effective from 1 April 2026)
Consultation Fee (includes wax removal): $85
Follow-up Consultation Fees:
Within 7 days: $55
Within 2 weeks: $65
Within 1 month: $75
ACC Surcharge for Injuries: $55
ACC Wax Removal for Clients with Funded Hearing Aids: $25 (requires ACC claim number for hearing loss)
Veterans Affairs: $0 (with a valid claim for hearing loss)
Fees (Te Awamutu Clinic)
(Effective from 1 April 2026)
Consultation Fee (includes wax removal): $60
ACC Surcharge for Injuries: $55
ACC Wax Removal for Clients with Funded Hearing Aids: $25 (requires ACC claim number for hearing loss)
Veterans Affairs: $0 (with a valid claim for hearing loss)
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Our ACC-approved Ear Nurse Specialists can assist with wax removal if ACC contributes to your hearing aids. Provide your ACC claim number when booking.
Note: There is a small fee as ACCEach appointment lasts approximately 20 minutes.
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As an ACC Approved Provider, we handle claims for ear canal or eardrum injuries.
Note: We cannotprocess claims for gradual noise-induced hearing loss—consult your doctor or audiologist for that. ACC doesn't cover wax removal or ear infections from swimming, flying, or cotton bud use unless there's a visible injury. A surcharge applies as ACC doesn't cover the full fee.
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Tolbecs Ear Centre is an approved provider for Veterans Affairs. We offer free wax removal for approved hearing loss or tinnitus claims. Please provide your 9-digit VA number for claim submission.
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Tolbecs Ear Centre is a WINZ Registered Provider. Contact us for a quote for your case worker. Appointments can be secured once payment is approved and loaded onto your card.
Appointment availability
We offer some online appointments; for earlier availability, please call our reception.
Appointment guidelines
Each appointment lasts approximately 20 minutes.
Arrive on time; late arrivals may need rescheduling.
Important: Micro suction wax removal and hearing tests cannot be conducted on the same day
Non-attendance policy
Failure to attend without cancellation may affect future online bookings, and the standard consult fee will apply.
Repeated non-attendance will require prepayment for future bookings.
To reschedule, provide at least 4 hours' notice by cancelling online or calling us at 07 856 0002, or the consult fee will apply.
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“Thanks once again for looking after my ears. In my line of business it is so important to be able to hear well! I thank you for your thoroughness and professionalism.”
- David Shearer,
Shearer’s Music, Hamilton